01AI & consulting
AI agents that get tasks done.
An agent reads, decides, acts and asks when it is unsure. I build agents that work inside your existing systems, may only do what you allow, and whose work you can trace at any time.
What an agent is
From chatbot to temporary team member
A chatbot answers, a workflow follows a fixed sequence. An agent is given a task and completes it in several steps: it reads the enquiry, looks things up in the shop or the ERP, writes the reply and submits it for approval. For recurring tasks with small decisions, that is the difference between “saves a bit of time” and “done”. The strategic groundwork is done in AI consulting; fixed sequences I build as AI automation.
Boundaries first
Only what you allow
Before an agent does anything, I define with you what it may do alone, what needs approval and what is off limits: no payments, no deletions, nothing sent externally without your okay. Every step is logged, costs are capped. The agent processes personal data under the Swiss Data Protection Act, on request with models located in Switzerland or the EU.
Services
Agents that prove themselves in SMEs
Inbox agent
Sorts incoming enquiries, answers standard cases, prepares replies and quotes for approval and adds new contacts to the CRM.
Shop and ERP agent
Maintains product data, attributes and translations, answers order-status questions from shop and ERP and reports stock problems before customers notice them.
Support agent
First reply from your knowledge base, multilingual and around the clock. What it does not know for certain goes to a human as a ticket, with a summary and a suggestion.
Document agent
Reads invoices, orders and contracts, checks them against orders, prepares bookings and reminds you of deadlines.
Knowledge agent for the team
Answers internal questions from SharePoint, manuals and contracts, and only with what the person asking is allowed to see anyway.
Research and sales agent
Qualifies enquiries, gathers background on prospects, prepares meeting notes and drafts follow-up emails.
Operation and monitoring
An agent runs like any other system: with a log, a cost cap, a monthly review and adjustments when your business or the models change.
Process
How a project runs
01
Choose the task
Recurring, clearly scoped, measurable. One task, not ten.
02
Set the boundaries
Which systems, which actions, what only with approval. Data protection under the Swiss act included.
03
Shadow mode
The agent proposes, you confirm. Only when the quality is right does it work independently within its scope.
04
Operation
Log, cost cap and monthly review. The agent gets better because someone is watching.
FAQ
Frequently asked questions
What is the difference to AI automation and chatbots?
Which tasks are suitable?
What happens if the agent makes a mistake?
Does the agent see our data, and where is it processed?
Which technology do you use?
What does an agent cost?
Related services
Also relevant
Contact
Which task should an agent take over?
Tell me the task that costs you the most time in daily business. I will tell you whether an agent is suitable for it, what it should be allowed to do and what the pilot costs.
- Phone
- Reply
- Usually within 24 hours. Your details stay with me.